Shipping & Refund Policy

1. Dispatch & Delivery

Orders of our freshly roasted specialty coffees are dispatched within 2 to 3 business days via tracked UK courier services. Shipping rates are calculated at checkout.

2. Perishable Goods & Returns

Because freshly roasted coffee beans are perishable food items, we cannot accept returns or exchanges on opened or standard coffee bags unless the product arrives damaged or defective.

3. Damaged Deliveries

If your shipment arrives damaged or incorrect, please notify our team within 48 hours of delivery with photographic evidence, and we will arrange a prompt replacement or refund.